Verzendbeleid
Shipping
Every plushie ships free, anywhere in the world π β fully tracked from the moment it leaves our hands to the moment it arrives at yours. You can see the estimated delivery times based on your location, but most companions find their new home within 7-14 days. If anything happens to your package in transit, we reship it instantly at no additional charge. Questions about your delivery? Our support team is always happy to help!
Package Arrival & Expansion
To minimize shipping costs and environmental impact, larger items are shipped using vacuum compression. Upon arrival, your plush may appear compressed β this is normal. Allow 24β48 hours for the PP cotton filling to fully expand to its intended shape.
Tracking & Support
Every order comes with carrier tracking sent to your email. If your order has not arrived within the stated window, contact our support team and we will resolve it promptly.